Support

We answer every message within 24 hours, and every safety report within 24 hours.

Common questions

Why can't I see anyone at a venue?

You only see players who are physically checked in at the same venue right now, and only verified players. Tap I'm Here at the venue. If you're in Crown-first mode, you're invisible until you crown someone.

My check-in says I'm too far away.

Your phone's location must place you within the venue. Indoors, step near a window or door and try again. Location-changing apps block check-in.

How do crowns work?

Up to five per venue per night. Nobody knows who crowned them unless it's mutual. The player with the most crowns at a venue over a rolling 30 days is its King, Queen, or Sovereign. Crowns can't be bought.

What are Diamonds?

The in-app currency for gifts and a Royal Pardon. Earn them by checking in and inviting friends, or buy bundles. Purchased Diamonds never expire; earned ones expire after 180 days. Diamonds have no cash value, can't be transferred, and are refundable only through the App Store or Google Play.

How do I get a refund?

Purchases are handled by Apple and Google. iPhone: reportaproblem.apple.com. Android: Google Play → Order history.

How do I delete my account?

In the app: Me → Delete account. Deletion completes within 7 days. You can also email privacy@crowns.club.

How do I report someone?

From any card, chat, or gift, tap the ⋯ menu → Report. Two independent reports at a venue hide a player from the room immediately pending review.